Frequently asked questions

Where do you ship? We ship to Israel and the United States. When will my order arrive? Order preparation usually takes 24–48 hours. After dispatch, estimated delivery takes 5–10 business days, excluding weekends and holidays. How much is shipping? Shipping costs and your final total are shown at checkout before payment. No additional payment is due on delivery. How can I track my order? We'll share tracking information when available. How do I choose my size? Check the size guide on the product page. Need help? Email support@mail.avune.co. How should I care for my clothes? You'll find general care guidance on product pages. Always follow the garment's own care label if it differs. Can I return or exchange an item? Yes. Notify us of a return within 14 days of receipt, without limiting additional legal rights. For a different size or style, arrange a return and place a new order. Contact support@mail.avune.co for instructions. How can I cancel an order? Email a cancellation notice with your order number to support@mail.avune.co. Prior approval isn't required to give notice. How do I contact AVUNE? Email support@mail.avune.co.